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satellite. One day it just quit. Stopped working. Nothing.

After dozens of calls to customer “no-service” and being repeatedly asked the same questions, it became clear that the agents followed a script and didn't have a clue. After a week of daily calls, all lasting over two hours, we bolted.

Now we use “YouTubeTV” and get everything we had, and more, for less.

“We want you back” emails come from DirecTV Stream periodically. They don't understand that it is easier to keep a customer happy than to try to win them back.

We were regulars at Taco Bell for Sunday lunch for years. My choice was a “Mexican Pizza,” which was discontinued months ago.

We went back and resisted the crew's attempt to sell us on something else.

To make our point, we sometimes stopped at a Taco Bell and ordered a Mexican Pizza knowing what the response would be. The crews always offered alternatives, but we made our point and left.

I'm sure our ploy of ordering something we knew they didn't serve had nothing to do with the reappearance of the Mexican Pizza on the menu, but it is back.

Last Sunday we stopped at the Taco Bell nearest our church and ordered Mexican Pizzas. While we crunched down, the manager said; “It is nice to have you back.”

joenphillips@yahoo.com