Healthgrades Names Meadows Hospital a 2024 Patient Experience Award Recipient

Memorial Health Meadows Hospital has been recognized as a 2024 Outstanding Patient Experience Award recipient by Healthgrades, the leading resource consumers use to find a hospital or doctor. Meadows Hospital is one of only four hospitals in Georgia to earn this prestigious award and ranks in the top 15% of the nation’s medical facilities rated by Healthgrades for positive patient experience. It was the second year in a row that Meadows received the honor.

Other Georgia hospitals recognized were Atlanta’s Emory University Hospital, which was honored for the third consecutive year, having also been ranked among the top 1% of U.S. hospitals for two years running. Northside Hospital Cherokee, the health care system’s Canton location, was also awarded for the third time, and Newnan’s CTCA Atlanta, earned the Outstanding Patient Experience Award for the first time this year.

“We are honored to be recognized by Healthgrades for providing excellent care to our patients,” said Matt Hasbrouck, CEO at Memorial Health Meadows Hospital. “Our goal is to provide compassionate, high-quality care for our patients and this award recognizes our efforts. I am so proud of our team for commitment to ensure every patient at Meadows Hospital has an exceptional experience.”

Meadows Hospital outperformed its peers – based on feedback from its own patients – in order to achieve the 2024 Outstanding Patient Experience Award. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“We’re proud to recognize Memorial Health Meadows Hospital for its commitment to ensuring a best-in-class hospital stay for all patients,” said Brad Bowman, MD, chief medical officer and head of data sciences at Healthgrades. “Meadows Hospital’s success demonstrates the importance of providing an excellent patient experience for all patients and we look forward to their continued leadership in these critical areas of patient care.”

To determine the leading hospitals for patient experience, Healthgrades applies a scoring methodology to 10 patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients.

Healthgrades presented 388 medical facilities across the country with the Outstanding Patient Experience Award for providing best-in-class service from January to December 2022. Although each facility was evaluated on a variety of metrics, the outlet determined three factors proved to be the greatest predictors of awardwinning service: doctor communication, nurse communication, and clear communication about care when discharged.

About Meadows Hospital Memorial Health Meadows Hospital is a regional healthcare system featuring the only nationally accredited hospital in Montgomery, Toombs, Treutlen and Tattnall counties. Meadows Hospital has a Level IV trauma center and emergency department, a 15,000-square-foot cancer center and a network of physician practices that serve Vidalia and the surrounding communities.

The hospital offers the latest in medical advancements including cutting-edge cancer care, life-saving heart attack procedures, women’s services, wound care, orthopedic medicine and more. Meadows Hospital is part of the HCA Healthcare family, one of the nation's leading providers of healthcare services. HCA Healthcare is comprised of 185 hospitals and 2,000+ sites of care in 20 states and the United Kingdom.

About Healthgrades

Healthgrades’ objective is empowering stronger and more meaningful connections between patients and their healthcare providers. As the #1 platform for finding a doctor and a leader in healthcare transparency, the Colorado- based doctor and hospital review outlet helps millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content.

Healthgrades’ health system, large group practice, and life sciences have been in operation for over 20 years. Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. RVO Health has the largest consumer health and wellness audience online across its brand portfolio including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central, Bezzy and Platejoy which touch every part of the health and wellness journey. Each month, RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives.